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Incoming mails don't show up in unified Inbox folder

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by TheOldMan

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Hi, For some reason some of my incoming messages don't show up in the unified Inbox.

Their account names highlight to show me that there are new messages,,,,, but I want them all to appear in the main Inbox.

I think I read something about virtual.box some time ago,,,,

any idea where I'm going wrong please ?

many thanks

Hi, For some reason some of my incoming messages don't show up in the unified Inbox. Their account names highlight to show me that there are new messages,,,,, but I want them all to appear in the main Inbox. I think I read something about virtual.box some time ago,,,, any idea where I'm going wrong please ? many thanks

Chosen solution

Please check you used this process.

  • Right click on Unified Inbox and select 'Properties'
  • click on 'Choose' button.
  • Select : 'Inbox' for each mail account. Do not select any other folders.
  • click on 'OK'
  • Check that the search criteria uses the radio button for "Match all messages" and that there are no additional criteria.

Typically you'll see a greyed out "Subject" "contains" and a empty field followed by the plus and minus buttons.

  • click on 'Update' button.
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All Replies (4)

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You are talking about View|Folders|Unified?

This shows you a virtual Inbox which is a composite of all your real Inboxes. If you right-click it and select Properties, you'll see a dialogue where you can view which folders it collects from. It may be worth a look here to make sure all your working Inboxes are being scanned.

The alternative in Thunderbird is to set accounts to use the Global Inbox, located under Local Folders (instead of each account using its own individual Inbox folder.) But the Global Inbox can only be nominated for POP-connected accounts; it can't embrace IMAP-connected accounts.

Modified by Zenos

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thanks for your kind reply, It was working on until about a week ago.

I right clicked Inbox > properties. I saw a box saying "edit saved search,,,," & I clicked Choose. None of the boxes were checked. I wasn't sure what to do, but I checked them all. I was confused by the fact that only some of my accounts misbehave,,,,, but no boxes were checked. In the end, this didn't make any difference,,,,, and the boxes do not stay checked. The next time I looked,,,, they were all blank again.

Although I used to only use pop, I think that a lot of my accounts are IMAP.

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Chosen Solution

Please check you used this process.

  • Right click on Unified Inbox and select 'Properties'
  • click on 'Choose' button.
  • Select : 'Inbox' for each mail account. Do not select any other folders.
  • click on 'OK'
  • Check that the search criteria uses the radio button for "Match all messages" and that there are no additional criteria.

Typically you'll see a greyed out "Subject" "contains" and a empty field followed by the plus and minus buttons.

  • click on 'Update' button.

Modified by Toad-Hall

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That seems to have done the job thank you. There were several that weren't checked, but I have no idea why some were & some weren't. Thanks for taking the time to help.

F