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How to replicate existing Thunderbird account on second computer

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I have an e mail account set up and working well on my desktop computer using Thunderbird. I am trying to set up the same account on my laptop again using Thunderbird. I have installed Thunderbird and then used exactly the same settings as showing on the desktop to open the account but then, when trying to use the account, I get a message saying "can't connect to server". I can't work out where I have gone wrong: any suggestions. For what it is worth, it is a Metronet account and server is "mail.metronet.co.uk". Thanks for your help. Regards, Chris

I have an e mail account set up and working well on my desktop computer using Thunderbird. I am trying to set up the same account on my laptop again using Thunderbird. I have installed Thunderbird and then used exactly the same settings as showing on the desktop to open the account but then, when trying to use the account, I get a message saying "can't connect to server". I can't work out where I have gone wrong: any suggestions. For what it is worth, it is a Metronet account and server is "mail.metronet.co.uk". Thanks for your help. Regards, Chris

Chosen solution

It may be helpful to post the settings from the laptop.

Go to Help|Troubleshooting Information in Thunderbird. Clear "Include account names". Click "Copy text to clipboard". Paste (ctrl+v) into your reply.

Remove anything you don't want to share, and you can remove the parts abut fonts and printers. But we do need to see the servers and ports.

In your position, I'd have copied the profile from the working machine onto the new one. Then you'd have a seamless move from one computer to another, with identical accounts , settings and even stored messages, address books etc. Doing this would ensure that you have consistent settings and so it ought to "just work".

https://support.mozilla.org/en-US/kb/profiles-tb?esab=a&s=profiles&r=1&as=s

When identical settings don't work in a second location, it's usually firewalls, antivirus or security software to blame. Are these different on the two machines?

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Chosen Solution

It may be helpful to post the settings from the laptop.

Go to Help|Troubleshooting Information in Thunderbird. Clear "Include account names". Click "Copy text to clipboard". Paste (ctrl+v) into your reply.

Remove anything you don't want to share, and you can remove the parts abut fonts and printers. But we do need to see the servers and ports.

In your position, I'd have copied the profile from the working machine onto the new one. Then you'd have a seamless move from one computer to another, with identical accounts , settings and even stored messages, address books etc. Doing this would ensure that you have consistent settings and so it ought to "just work".

https://support.mozilla.org/en-US/kb/profiles-tb?esab=a&s=profiles&r=1&as=s

When identical settings don't work in a second location, it's usually firewalls, antivirus or security software to blame. Are these different on the two machines?

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Many thanks ... all sorted now!