Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Firefox eat memory and crash when I connect to YRC.com?

  • 7 replies
  • 2 have this problem
  • 10 views
  • Last reply by Bulbman

more options

When I go to YRC.com to track a shipment Firefox just starts eating memory until the application or the entire system bogs down. I thought it was a website issue but I can get there with another browser. Firefox becomes totally unresponsive and I have to kill it with task manager. Thanks

When I go to YRC.com to track a shipment Firefox just starts eating memory until the application or the entire system bogs down. I thought it was a website issue but I can get there with another browser. Firefox becomes totally unresponsive and I have to kill it with task manager. Thanks

Chosen solution

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Read this answer in context 👍 0

All Replies (7)

more options
more options

Is this when you open the website, or enter a tracking number?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

more options

The problem exists when I open the website. Never got the chance to enter my tracking number. Does the same in safe mode except the memory eat is slower. The screen clouds over and I get the loading indication. Did you successfully try to open the site? Thanks

more options

I have no tracking number, but yes, it open for me with no problem.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

Cookies/history are cleared every time I close Firefox. Nothing appeared for the website. Hardware acceleration was off. Checked access on a nearly identical machine and had no problems.

There is obviously something strange about Firefox, this machine and yrc.com.

  • I have never had the issue with other sites.
  • I can get there with Internet Explorer on this machine.
  • I can get there on another machine, windows 7/Firefox

So, scratch, scratch, it probably isn't a Firefox issue.

Thanks

more options

Chosen Solution

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Thanks Fred,

At this point I'm satisfied that Firefox is not the culprit and that further time is a waste because it only effects one website.

Appreciate your thoughtful effort.