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Thunderbird crashes at random Times

  • 5 replies
  • 1 has this problem
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  • Last reply by robin_s

robin_s
robin_s
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Hello,

first, i want to apologize if you have a hard time reading or understanding my problem, english isn't my native language.

I have 2 Workstations where Thunderbird crashes at random times, with (for me) no plausible reason. TB is connected to a dovecot mail server and about 60 people are working with it with close to zero problems.

Sometimes it'll work for 2 weeks without any errors, sometimes it'll happen multiple times per day. I tried to reinstall TB and deleting/creating a new Profile on both workstations, but it didn't help.


I'll post some Logs to take a look at:

Workstation 1: https://crash-stats.mozilla.com/report/index/6dfea7ce-4c2a-4357-88e9-4038d2160226 https://crash-stats.mozilla.com/report/index/63fbbe3c-48e7-48f3-9d6e-706922160225 https://crash-stats.mozilla.com/report/index/4af0c416-6205-4a91-b492-c33f72160219

Workstation 2:

https://crash-stats.mozilla.com/report/index/bp-ba65e6a3-82a3-41b2-b78c-dfaf72160212 https://crash-stats.mozilla.com/report/index/876095df-2b0b-4ff4-9e43-22d242160204 https://crash-stats.mozilla.com/report/index/3d01da93-e803-4767-bf7e-0486f2160125

Thanks in advance

Hello, first, i want to apologize if you have a hard time reading or understanding my problem, english isn't my native language. I have 2 Workstations where Thunderbird crashes at random times, with (for me) no plausible reason. TB is connected to a dovecot mail server and about 60 people are working with it with close to zero problems. Sometimes it'll work for 2 weeks without any errors, sometimes it'll happen multiple times per day. I tried to reinstall TB and deleting/creating a new Profile on both workstations, but it didn't help. I'll post some Logs to take a look at: Workstation 1: https://crash-stats.mozilla.com/report/index/6dfea7ce-4c2a-4357-88e9-4038d2160226 https://crash-stats.mozilla.com/report/index/63fbbe3c-48e7-48f3-9d6e-706922160225 https://crash-stats.mozilla.com/report/index/4af0c416-6205-4a91-b492-c33f72160219 Workstation 2: https://crash-stats.mozilla.com/report/index/bp-ba65e6a3-82a3-41b2-b78c-dfaf72160212 https://crash-stats.mozilla.com/report/index/876095df-2b0b-4ff4-9e43-22d242160204 https://crash-stats.mozilla.com/report/index/3d01da93-e803-4767-bf7e-0486f2160125 Thanks in advance

All Replies (5)

robin_s
robin_s Question owner
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I butchered the formatting, sorry for that!

Matt
Matt
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Do either of the machines have Nvidia video cards? If so On the toolbar > Options > advanced > general and untick the use hardware acceleration option and restart Thunderbird.

robin_s
robin_s Question owner
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Hello Matt,

thanks for your answer.

This was the first thing i checked after i read the forums, but both machines had it disabled by default.

Neither of those machines have an Nvidia card, one uses the Integrated Graphics from a 4700k and the other one uses a ATI Radeon.

Matt
Matt
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It is never that easy.

What anti virus product are you using?

robin_s
robin_s Question owner
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I'm using Symantec. But all other Workstations (those that have no problems) have the same Symantec End-Point Security Software, with the same Settings.