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Why does the Amazon site NOT connect to my computer

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

amazonproblems
amazonproblems
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Every time I try to connect to Amazon our computer fails to connect. No matter the time of day I cannot get on Amazon through our computer using firefox. All other sites present no problems such as this. Very aggravating to say least.

Every time I try to connect to Amazon our computer fails to connect. No matter the time of day I cannot get on Amazon through our computer using firefox. All other sites present no problems such as this. Very aggravating to say least.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (3-bar button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window