Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird cannot send to smtp server with valid account and password because it times out (almost immeditately)

MagicHammer
MagicHammer
more options

Cannot send email using email accounts that are valid for receiving email. Thunderbird times out immediately sending to the smtp server.

Tried sending email after stopping anti-virus software (BitDefender), did not help.

Tried sending email after stopping Cyberghost VPN and uninstalling it, did not help.

Application Basics 

   Name: Thunderbird
   Version: 38.7.2
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.2
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160402193654
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
     OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.frontiernet.net:995, SSL, passwordCleartext
     OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
     OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.7.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.7.2
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 14
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 372fffd7-0378-44d4-94eb-d19d7a5529a
     network.cookie.cookieBehavior: 3
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1459872683
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.flash: 0
     plugin.state.npctrl: 0
     plugin.state.npgoogleupdate: 0
     plugin.state.nppdf: 0
     plugin.state.npwlpg: 0
     print.printer_Canon_MG5400_series_Printer.print_bgcolor: false
     print.printer_Canon_MG5400_series_Printer.print_bgimages: false
     print.printer_Canon_MG5400_series_Printer.print_colorspace:
     print.printer_Canon_MG5400_series_Printer.print_command:
     print.printer_Canon_MG5400_series_Printer.print_downloadfonts: false
     print.printer_Canon_MG5400_series_Printer.print_duplex: -437918235
     print.printer_Canon_MG5400_series_Printer.print_edge_bottom: 0
     print.printer_Canon_MG5400_series_Printer.print_edge_left: 0
     print.printer_Canon_MG5400_series_Printer.print_edge_right: 0
     print.printer_Canon_MG5400_series_Printer.print_edge_top: 0
     print.printer_Canon_MG5400_series_Printer.print_evenpages: true
     print.printer_Canon_MG5400_series_Printer.print_footercenter:
     print.printer_Canon_MG5400_series_Printer.print_footerleft: &PT
     print.printer_Canon_MG5400_series_Printer.print_footerright: &D
     print.printer_Canon_MG5400_series_Printer.print_headercenter:
     print.printer_Canon_MG5400_series_Printer.print_headerleft: &T
     print.printer_Canon_MG5400_series_Printer.print_headerright: &U
     print.printer_Canon_MG5400_series_Printer.print_in_color: true
     print.printer_Canon_MG5400_series_Printer.print_margin_bottom: 0.5
     print.printer_Canon_MG5400_series_Printer.print_margin_left: 0.5
     print.printer_Canon_MG5400_series_Printer.print_margin_right: 0.5
     print.printer_Canon_MG5400_series_Printer.print_margin_top: 0.5
     print.printer_Canon_MG5400_series_Printer.print_oddpages: true
     print.printer_Canon_MG5400_series_Printer.print_orientation: 0
     print.printer_Canon_MG5400_series_Printer.print_page_delay: 50
     print.printer_Canon_MG5400_series_Printer.print_paper_data: 1
     print.printer_Canon_MG5400_series_Printer.print_paper_height: 11.00
     print.printer_Canon_MG5400_series_Printer.print_paper_name:
     print.printer_Canon_MG5400_series_Printer.print_paper_size_type: 0
     print.printer_Canon_MG5400_series_Printer.print_paper_size_unit: 0
     print.printer_Canon_MG5400_series_Printer.print_paper_width: 8.50
     print.printer_Canon_MG5400_series_Printer.print_plex_name:
     print.printer_Canon_MG5400_series_Printer.print_resolution: -437918235
     print.printer_Canon_MG5400_series_Printer.print_resolution_name:
     print.printer_Canon_MG5400_series_Printer.print_reversed: false
     print.printer_Canon_MG5400_series_Printer.print_scaling: 1.00
     print.printer_Canon_MG5400_series_Printer.print_shrink_to_fit: true
     print.printer_Canon_MG5400_series_Printer.print_to_file: false
     print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_bottom: 0
     print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_left: 0
     print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_right: 0
     print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true
     security.default_personal_cert: Select Automatically
     security.disable_button.openCertManager: false

 Graphics

     Adapter Description: Intel(R) HD Graphics 3000
     Vendor ID: 0x8086
     Device ID: 0x0116
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
     Driver Version: 9.17.10.4229
     Driver Date: 5-27-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10240.16430)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS Util
     3.19.2.3
     3.19.2.3

     NSS SSL
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS S/MIME
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC
Cannot send email using email accounts that are valid for receiving email. Thunderbird times out immediately sending to the smtp server. Tried sending email after stopping anti-virus software (BitDefender), did not help. Tried sending email after stopping Cyberghost VPN and uninstalling it, did not help. Application Basics Name: Thunderbird Version: 38.7.2 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.2 Profile Folder: Show Folder (Local drive) Application Build ID: 20160402193654 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) pop3.frontiernet.net:995, SSL, passwordCleartext OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true Crash Reports Extensions Lightning, 4.0.7.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.7.2 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 14 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 372fffd7-0378-44d4-94eb-d19d7a5529a network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1459872683 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true plugin.state.flash: 0 plugin.state.npctrl: 0 plugin.state.npgoogleupdate: 0 plugin.state.nppdf: 0 plugin.state.npwlpg: 0 print.printer_Canon_MG5400_series_Printer.print_bgcolor: false print.printer_Canon_MG5400_series_Printer.print_bgimages: false print.printer_Canon_MG5400_series_Printer.print_colorspace: print.printer_Canon_MG5400_series_Printer.print_command: print.printer_Canon_MG5400_series_Printer.print_downloadfonts: false print.printer_Canon_MG5400_series_Printer.print_duplex: -437918235 print.printer_Canon_MG5400_series_Printer.print_edge_bottom: 0 print.printer_Canon_MG5400_series_Printer.print_edge_left: 0 print.printer_Canon_MG5400_series_Printer.print_edge_right: 0 print.printer_Canon_MG5400_series_Printer.print_edge_top: 0 print.printer_Canon_MG5400_series_Printer.print_evenpages: true print.printer_Canon_MG5400_series_Printer.print_footercenter: print.printer_Canon_MG5400_series_Printer.print_footerleft: &PT print.printer_Canon_MG5400_series_Printer.print_footerright: &D print.printer_Canon_MG5400_series_Printer.print_headercenter: print.printer_Canon_MG5400_series_Printer.print_headerleft: &T print.printer_Canon_MG5400_series_Printer.print_headerright: &U print.printer_Canon_MG5400_series_Printer.print_in_color: true print.printer_Canon_MG5400_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MG5400_series_Printer.print_margin_left: 0.5 print.printer_Canon_MG5400_series_Printer.print_margin_right: 0.5 print.printer_Canon_MG5400_series_Printer.print_margin_top: 0.5 print.printer_Canon_MG5400_series_Printer.print_oddpages: true print.printer_Canon_MG5400_series_Printer.print_orientation: 0 print.printer_Canon_MG5400_series_Printer.print_page_delay: 50 print.printer_Canon_MG5400_series_Printer.print_paper_data: 1 print.printer_Canon_MG5400_series_Printer.print_paper_height: 11.00 print.printer_Canon_MG5400_series_Printer.print_paper_name: print.printer_Canon_MG5400_series_Printer.print_paper_size_type: 0 print.printer_Canon_MG5400_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MG5400_series_Printer.print_paper_width: 8.50 print.printer_Canon_MG5400_series_Printer.print_plex_name: print.printer_Canon_MG5400_series_Printer.print_resolution: -437918235 print.printer_Canon_MG5400_series_Printer.print_resolution_name: print.printer_Canon_MG5400_series_Printer.print_reversed: false print.printer_Canon_MG5400_series_Printer.print_scaling: 1.00 print.printer_Canon_MG5400_series_Printer.print_shrink_to_fit: true print.printer_Canon_MG5400_series_Printer.print_to_file: false print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MG5400_series_Printer.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false Graphics Adapter Description: Intel(R) HD Graphics 3000 Vendor ID: 0x8086 Device ID: 0x0116 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version: 9.17.10.4229 Driver Date: 5-27-2015 Direct2D Enabled: false DirectWrite Enabled: false (10.0.10240.16430) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC NSS Util 3.19.2.3 3.19.2.3 NSS SSL 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC NSS S/MIME 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC

Chosen solution

MagicHammer said

Network is available, I can load web pages.

Web pages connect on port 465 or port 80. mail has other ports, so the fact web pages work is like confirming he power it on. Helpful, but not particularly so.

Probable cause.

Bit defender. Windows defender and system proxy I would start by checking all the firewalls, including bit defender.

Read this answer in context 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

MagicHammer
MagicHammer Question owner
more options

Sorry this did not work. Could not send email in Windows10 and Thunderbird safe mode. Same timeout message.

Network is available, I can load web pages.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

MagicHammer said

Network is available, I can load web pages.

Web pages connect on port 465 or port 80. mail has other ports, so the fact web pages work is like confirming he power it on. Helpful, but not particularly so.

Probable cause.

Bit defender. Windows defender and system proxy I would start by checking all the firewalls, including bit defender.

MagicHammer
MagicHammer Question owner
more options

This was a very interesting issue I had. I started by stopping my BitDefender firewall and antivirus software to no avail. I also reinstalled Thunderbird and that didn't work. I double checked my ISP credentials multiple times with no success.

I was becoming very frustrated when I learned from my wife who has a Mac and does not use Thunderbird as an email client also could not send email.

I then tried to send an email using my iphone on the Verizon wireless network and it worked. When I connected the iphone to my WiFi network, it would not send. That led me to believe there was no software issue on my PC but a home network issue.

Long story made short, I re-set my DSL modem to factory defaults and went through the setup process again. After that, I could once again send email from my PC, my wife's MAC and my WiFi connected iphone.

Problem solved! Thanks for looking at the problem with me.