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Messages not visible in folders

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by Matt

sbrow
sbrow
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On starting Thunderbird 45.0, the entire folder structure in the Inbox is visible, but not the messages. When we restart in Safe Mode, the messages are visible. I tried to restart after checking the boxes for "Disable all add-ons" and "Reset toolbars and controls" but the messages are still missing. Only "Continue in Safe Mode" works to reveal the messages.

On starting Thunderbird 45.0, the entire folder structure in the Inbox is visible, but not the messages. When we restart in Safe Mode, the messages are visible. I tried to restart after checking the boxes for "Disable all add-ons" and "Reset toolbars and controls" but the messages are still missing. Only "Continue in Safe Mode" works to reveal the messages.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Safe mode imposes other conditions besides disabling add-ons and resetting the layout, so my best guess is that you must disable hardware acceleration in Tools/Options/Advanced/General.

sbrow
sbrow Question owner
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Hardware Acceleration was not activated.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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sbrow said

Hardware Acceleration was not activated.

Then turn it on... it is one of those setting that has no correct answer, just a best for most setting.