We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks disappeared - restoring backups failing.

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

more options

Hi!

I am running XP. I know, go with it. :D

Firefox asked me if I wanted to clean up my performance, and I said yes. It warned that my settings and preferences would reset, andI wasn't scared...

But now my bookmarks are missing and any efforts to restore them keep failing. When I try to restore, I can see the numerous backup files from which to choose, but all of them fail <Unable to process the backup file>. I can see that I lost about 800 bookmarks, so it would be nice to recover them! The last time I manually saved my bookmarks was apparently 2012 (wow. yay me.) and that file also fails.

HALP!

Thank you!

Hi! I am running XP. I know, go with it. :D Firefox asked me if I wanted to clean up my performance, and I said yes. It warned that my settings and preferences would reset, andI wasn't scared... But now my bookmarks are missing and any efforts to restore them keep failing. When I try to restore, I can see the numerous backup files from which to choose, but all of them fail <Unable to process the backup file>. I can see that I lost about 800 bookmarks, so it would be nice to recover them! The last time I manually saved my bookmarks was apparently 2012 (wow. yay me.) and that file also fails. HALP! Thank you!

All Replies (1)

more options

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

You can use this button to go to the current Firefox profile folder: