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Firefox crashes

  • 3 replies
  • 1 has this problem
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  • Last reply by FredMcD

dragon671
dragon671
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Firefox will crash when I open it up after turning on the computer. I usually have 3 tabs left open no more than that and it crashes. I don't always have youtube open when it crashes. I'm not sure how to fix this issue.

I have been having issues with Firefox crashing. I have a crash report but it is from 4/6/16 but Firefox is crashing almost everyday. This is the ID from the 4/6/16 crash ID: 3389adbf-6b73-4a08-8f5d-0e32a2160513.

Now I have Windows 10 running Zone Alarm antivirus and firewall-free editions. I have disabled Shockwave and the issue is still happening. I have ran Malware Bytes. This doesn't happen with Chrome or Edge; but I don't like those and prefer Firefox.

Firefox will crash when I open it up after turning on the computer. I usually have 3 tabs left open no more than that and it crashes. I don't always have youtube open when it crashes. I'm not sure how to fix this issue. I have been having issues with Firefox crashing. I have a crash report but it is from 4/6/16 but Firefox is crashing almost everyday. This is the ID from the 4/6/16 crash ID: 3389adbf-6b73-4a08-8f5d-0e32a2160513. Now I have Windows 10 running Zone Alarm antivirus and firewall-free editions. I have disabled Shockwave and the issue is still happening. I have ran Malware Bytes. This doesn't happen with Chrome or Edge; but I don't like those and prefer Firefox.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a problem with the Shockwave Flash plugin, but the crash report is from a Firefox 45.0.1 version and not the current release 46.0.1.

  • Firefox 45.0.1 Crash Report [@ F1398665248_____________________________ ]

Don't you have a crash report from Firefox 46.0.1?

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

dragon671
dragon671 Question owner
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I don't have a crash report from 46.0; Firefox either crashes on start up or I have to restart the computer because ending task doesn't work. I have updated Flashplayer and we will see.

FredMcD
FredMcD
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Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 21.0.0.242 Flash Player (Linux) Version 11.2.202.621

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration