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Thunderbird marks all messages as unread

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Marknathan

Marknathan
Marknathan
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Thunderbird repeatedly marks all messages in a folder as unread (bold), regardless of whether they are old or new messages.

Things I have tried: Updating everything to latest versions. Right-clicking a folder and selecting "Mark folder as read" - Thunderbird just reverts back to marking them all unread. Right-clicking and selecting "Properties/Repair folder" - has no effect.

Other info: I have about 23 folders with messages going back several years. Perhaps this is asking too much? (I don't see why it should be!).

Thunderbird regularly freezes ("not responding" and the window whites out).

I have an older computer with Thunderbird on it and the same account/folders on it, and it does not appear to have this problem (but it is an old slow computer and I do not use it very much).

Thunderbird repeatedly marks all messages in a folder as unread (bold), regardless of whether they are old or new messages. Things I have tried: Updating everything to latest versions. Right-clicking a folder and selecting "Mark folder as read" - Thunderbird just reverts back to marking them all unread. Right-clicking and selecting "Properties/Repair folder" - has no effect. Other info: I have about 23 folders with messages going back several years. Perhaps this is asking too much? (I don't see why it should be!). Thunderbird regularly freezes ("not responding" and the window whites out). I have an older computer with Thunderbird on it and the same account/folders on it, and it does not appear to have this problem (but it is an old slow computer and I do not use it very much).

All Replies (3)

Marknathan
Marknathan Question owner
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Further info:

If I mark a folder as read, it will stay read until I click on it, at which point it will revert back to being displayed as bold and all the messages in the folder as unread.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Marknathan
Marknathan Question owner
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Hi Matt, here is the troubleshooting info: 

 Application Basics

   Name: Thunderbird
   Version: 45.1.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160526140950
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.orange.fr:143, plain, passwordCleartext
     OUTGOING: , smtp.orange.fr:587, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop.orange.fr:110, plain, passwordCleartext
     OUTGOING: , smtp.orange.fr:587, plain, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop.orange.fr:110, plain, passwordCleartext
     OUTGOING: , smtp.orange.fr:587, plain, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-73c51ef8-a135-4b3e-95a6-5b11d2160208 (08/02/2016)
   http://crash-stats.mozilla.com/report/index/bp-d91c084b-3600-4b08-bcbd-e5df52151121 (21/11/2015)

 Extensions
   Lightning, 4.7.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.1.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.glcontext.appVersion: 45.1.0
     gfx.crash-guard.glcontext.deviceID: 0x6611
     gfx.crash-guard.glcontext.driverVersion: 15.200.1045.0
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1411598280
     mailnews.database.global.datastore.id: 0e82ed42-365a-4f85-98d1-1abf65efe54
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1464797094
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_doPDF_8.print_bgcolor: true
     print.printer_doPDF_8.print_bgimages: true
     print.printer_doPDF_8.print_evenpages: true
     print.printer_doPDF_8.print_footercenter:
     print.printer_doPDF_8.print_footerleft: &PT
     print.printer_doPDF_8.print_footerright: &D
     print.printer_doPDF_8.print_headercenter:
     print.printer_doPDF_8.print_headerleft: &T
     print.printer_doPDF_8.print_headerright: &U
     print.printer_doPDF_8.print_in_color: true
     print.printer_doPDF_8.print_margin_bottom: 0.5
     print.printer_doPDF_8.print_margin_left: 0.5
     print.printer_doPDF_8.print_margin_right: 0.5
     print.printer_doPDF_8.print_margin_top: 0.5
     print.printer_doPDF_8.print_oddpages: true
     print.printer_doPDF_8.print_orientation: 0
     print.printer_doPDF_8.print_reversed: false
     print.printer_doPDF_8.print_scaling: 1.00
     print.printer_doPDF_8.print_shrink_to_fit: true
     print.printer_HP_Deskjet_F2400_series.print_bgcolor: true
     print.printer_HP_Deskjet_F2400_series.print_bgimages: true
     print.printer_HP_Deskjet_F2400_series.print_colorspace:
     print.printer_HP_Deskjet_F2400_series.print_command:
     print.printer_HP_Deskjet_F2400_series.print_downloadfonts: false
     print.printer_HP_Deskjet_F2400_series.print_duplex: 1515870810
     print.printer_HP_Deskjet_F2400_series.print_edge_bottom: 0
     print.printer_HP_Deskjet_F2400_series.print_edge_left: 0
     print.printer_HP_Deskjet_F2400_series.print_edge_right: 0
     print.printer_HP_Deskjet_F2400_series.print_edge_top: 0
     print.printer_HP_Deskjet_F2400_series.print_evenpages: true
     print.printer_HP_Deskjet_F2400_series.print_footercenter:
     print.printer_HP_Deskjet_F2400_series.print_footerleft: &PT
     print.printer_HP_Deskjet_F2400_series.print_footerright: &D
     print.printer_HP_Deskjet_F2400_series.print_headercenter:
     print.printer_HP_Deskjet_F2400_series.print_headerleft: &T
     print.printer_HP_Deskjet_F2400_series.print_headerright: &U
     print.printer_HP_Deskjet_F2400_series.print_in_color: true
     print.printer_HP_Deskjet_F2400_series.print_margin_bottom: 0.5
     print.printer_HP_Deskjet_F2400_series.print_margin_left: 0.5
     print.printer_HP_Deskjet_F2400_series.print_margin_right: 0.5
     print.printer_HP_Deskjet_F2400_series.print_margin_top: 0.5
     print.printer_HP_Deskjet_F2400_series.print_oddpages: true
     print.printer_HP_Deskjet_F2400_series.print_orientation: 0
     print.printer_HP_Deskjet_F2400_series.print_page_delay: 50
     print.printer_HP_Deskjet_F2400_series.print_paper_data: 9
     print.printer_HP_Deskjet_F2400_series.print_paper_height: 11.00
     print.printer_HP_Deskjet_F2400_series.print_paper_name:
     print.printer_HP_Deskjet_F2400_series.print_paper_size_type: 0
     print.printer_HP_Deskjet_F2400_series.print_paper_size_unit: 1
     print.printer_HP_Deskjet_F2400_series.print_paper_width: 8.50
     print.printer_HP_Deskjet_F2400_series.print_plex_name:
     print.printer_HP_Deskjet_F2400_series.print_resolution: 1515870810
     print.printer_HP_Deskjet_F2400_series.print_resolution_name:
     print.printer_HP_Deskjet_F2400_series.print_reversed: false
     print.printer_HP_Deskjet_F2400_series.print_scaling: 1.00
     print.printer_HP_Deskjet_F2400_series.print_shrink_to_fit: true
     print.printer_HP_Deskjet_F2400_series.print_to_file: false
     print.printer_HP_Deskjet_F2400_series.print_unwriteable_margin_bottom: 0
     print.printer_HP_Deskjet_F2400_series.print_unwriteable_margin_left: 0
     print.printer_HP_Deskjet_F2400_series.print_unwriteable_margin_right: 0
     print.printer_HP_Deskjet_F2400_series.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: AMD Radeon R7 240
     Vendor ID: 0x1002
     Device ID: 0x6611
     Adapter RAM: 2048
     Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.200.1045.0
     Driver Date: 6-22-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10586.0)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon R7 240 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC