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Last week, Google Docs open well in Firefox. This week, incredibly slow or not at all. Why?

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  • Last reply by guigs

kklasen
kklasen
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Google Docs were opening fine last week. This week (Firefox upgrade?), Google Docs incredibly slow or not at all - trying to connect is message.

Google Docs were opening fine last week. This week (Firefox upgrade?), Google Docs incredibly slow or not at all - trying to connect is message.

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guigs
guigs
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The last available upgrade for Firefox came out a little under a month ago, did you just update recently? If so, that is ok too. In order to troubleshoot this can you please try the following:

  1. Diagnose Firefox issues using Troubleshoot Mode
  2. It could be multiple tabs taking up memory, does this happen with multiple gdocs open? Does it happen on one doc? if so try Google support.

If it continues in Safe Mode, we know its not an add on or changed preference in Firefox.

I hope this helps.