Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Plugin container crashes when downloading

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

kmatthew64
kmatthew64
more options

I've been trying to figure out why Firefox keeps crashing. It happens when I try to download/save anything in firefox and the plugin container crashes. I have gone through a couple updates that didn't help, reinstalling and refreshing firefox to it original settings and nothing helps. I have read many articles and help questions and have tried a number of things but nothing has made a differences.

Latest crash info: Description: 

 A problem caused this program to stop interacting with Windows.

Problem signature: 

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	47.0.0.5999
 Application Timestamp:	57535440
 Hang Signature:	0fad
 Hang Type:	4
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Hang Signature 1:	0fad20d1395660088cdb9e11d9f59a21
 Additional Hang Signature 2:	b0d4
 Additional Hang Signature 3:	b0d411a8048aa82a0ee456ca007fafcc
 Additional Hang Signature 4:	c862
 Additional Hang Signature 5:	c862f08ab240b0a62489d7aa5dffb81f
 Additional Hang Signature 6:	6fe6
 Additional Hang Signature 7:	6fe6e09334ef0fa11d78030831838765
I've been trying to figure out why Firefox keeps crashing. It happens when I try to download/save anything in firefox and the plugin container crashes. I have gone through a couple updates that didn't help, reinstalling and refreshing firefox to it original settings and nothing helps. I have read many articles and help questions and have tried a number of things but nothing has made a differences. Latest crash info: Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 47.0.0.5999 Application Timestamp: 57535440 Hang Signature: 0fad Hang Type: 4 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 0fad20d1395660088cdb9e11d9f59a21 Additional Hang Signature 2: b0d4 Additional Hang Signature 3: b0d411a8048aa82a0ee456ca007fafcc Additional Hang Signature 4: c862 Additional Hang Signature 5: c862f08ab240b0a62489d7aa5dffb81f Additional Hang Signature 6: 6fe6 Additional Hang Signature 7: 6fe6e09334ef0fa11d78030831838765

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also: