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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

queenbynite
queenbynite
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I am having issues with firefox, it keeps crashing on me and sometimes I get an error message saying something to the effect of a plugin Container has cause a problem loading the page or something like that. It also won't let me install microsoft Silverlight I get an error message saying that Silverlight isn't compatiable with Firefox 64 bit. So I can't watch Netflix because the movies won't stream, they just load and load and load but never play. I had to resort over to Google Chrome which I don't really like.What do I need to do? How do I fix this ?

Thanks, Lynn Mullaney

I am having issues with firefox, it keeps crashing on me and sometimes I get an error message saying something to the effect of a plugin Container has cause a problem loading the page or something like that. It also won't let me install microsoft Silverlight I get an error message saying that Silverlight isn't compatiable with Firefox 64 bit. So I can't watch Netflix because the movies won't stream, they just load and load and load but never play. I had to resort over to Google Chrome which I don't really like.What do I need to do? How do I fix this ? Thanks, Lynn Mullaney

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 11.5 r502 Shockwave Flash 22.0 r0 Shockwave Flash 17.0 r0 Shockwave Flash 15.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 22.0.0.209 Flash Player (Linux) Version 11.2.202.632

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

Update your Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.4.194
http://get.adobe.com/shockwave/

Update your Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.