Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have windows 7. Won't uninstall "Stack Player". When I go online the bottom of my screen has the red icon and everything has private on it.My gran-son is gtkm

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Paul

1grandson
1grandson
more options

I was trying to find a dll that my micro-soft said I was missing for my 2001 works with money. I went to you tube and found a free download for the dll. It didn't work. Instead I have Stack Player? I've tried to uninstall it through windows but it wouldn't allow me to. It said I have to go on line. Now when I go to google to search for anything there is a red icon beside it that say's privacy violated. And, beside that is a green icon that has privacy respected. I went to Microsoft Safety Scanner and downloaded it. It's been scanning for 17 hours an still going. So far it says no files infected 

I'm 68 so I hope you can understand the way I've explained my problem.
I was trying to find a dll that my micro-soft said I was missing for my 2001 works with money. I went to you tube and found a free download for the dll. It didn't work. Instead I have Stack Player? I've tried to uninstall it through windows but it wouldn't allow me to. It said I have to go on line. Now when I go to google to search for anything there is a red icon beside it that say's privacy violated. And, beside that is a green icon that has privacy respected. I went to Microsoft Safety Scanner and downloaded it. It's been scanning for 17 hours an still going. So far it says no files infected I'm 68 so I hope you can understand the way I've explained my problem.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question, but this does not sound like an issue with the Firefox web browser.

I strongly recommend you get in touch with the Windows support team and they should be able to help you with this.