Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can NOT add outlook account

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Toad-Hall

iixviiiii
iixviiiii
more options

Recently site of outlook.com changed to new design format. Today after checking outlook account on thunderbird,some unknown folder added in my account folder. So I visited "outlook.com",site design changed. once I deleted my account setting in ThunderBird to fix problem, then I try to add my outlook accout again. BUT TB's setup denied because of "my pass is wrong" . what's up!??!? PASSWORD IS CORRECT. Now I can't use outlook account on TB.

plz,help.

Recently site of outlook.com changed to new design format. Today after checking outlook account on thunderbird,some unknown folder added in my account folder. So I visited "outlook.com",site design changed. once I deleted my account setting in ThunderBird to fix problem, then I try to add my outlook accout again. BUT TB's setup denied because of "my pass is wrong" . what's up!??!? PASSWORD IS CORRECT. Now I can't use outlook account on TB. plz,help.

Modified by iixviiiii

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

If you get a password is wrong type of error, this means either the password is wrong or it might be good but either not for the email address or the server settings. So make sure your UserName is the full email address. Check for typos.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Info on outlook.com - check server settings, look for typos etc. https://support.mozilla.org/en-US/kb/thunderbird-and-hotmail