Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

High ram usuage. Can go as high as 3 gigs. Have to close Firefox to stop it.

  • 11 replies
  • 2 have this problem
  • 1 view
  • Last reply by gerry1111

more options

A few Firefox updates ago, not sure which one. My ram usage started climbing while i have the browser open. If i don't close the browser, it keeps climbing. It has gone as high as 3 gigs of ram, with only two web pages open. I am not sure how high it would go, but i am not going to find out the hard way. It never did this before one of your updates. In order to stop it, i have to close the browser and and then restart it to drop the ram usage. As soon as i reopen the browser, the ram usage starts starts climbing. Nothing else on the computer uses ram like that. I am using a Dell computer, which has 8 gigs of ram. I am running windows 10 anniversary edition. I wrote a request for help with this, a couple of weeks ago and got a reply that said to close the browser and restart it holding down the control key as a fix. It doesn't do anymore than just closing it does. The ram still climbs back up climbs. Is there any of your add on's that suck ram like that? Any suggestions would be appreciated Thanks

A few Firefox updates ago, not sure which one. My ram usage started climbing while i have the browser open. If i don't close the browser, it keeps climbing. It has gone as high as 3 gigs of ram, with only two web pages open. I am not sure how high it would go, but i am not going to find out the hard way. It never did this before one of your updates. In order to stop it, i have to close the browser and and then restart it to drop the ram usage. As soon as i reopen the browser, the ram usage starts starts climbing. Nothing else on the computer uses ram like that. I am using a Dell computer, which has 8 gigs of ram. I am running windows 10 anniversary edition. I wrote a request for help with this, a couple of weeks ago and got a reply that said to close the browser and restart it holding down the control key as a fix. It doesn't do anymore than just closing it does. The ram still climbs back up climbs. Is there any of your add on's that suck ram like that? Any suggestions would be appreciated Thanks

Chosen solution

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Read this answer in context 👍 1

All Replies (11)

more options
more options

Since starting Firefox in the safe mode, it has hovered between 400 to 500 Mb's. So i guess, if i only run it in safe mode, it will be OK? I guess i don't need any of the addons. What do you think?

more options

Chosen Solution

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

more options

Thanks for your suggestions. Will give it a try. If worst comes to worst i can always just restart the browser.

more options

Make sure you work through Fred McD's post but something quick you might try - disable your Nokia Suite Enabler Plugin . Just to clarify - Firefox Safe Mode is a diagnostic tool. It has done its job in your case but it is not a solution.

more options

Thanks for the tip

more options

Thanks for the suggestion. It was a couple of add-ons.

more options

Please let us know which ones so others will know. Then mark that response as Solved Problem.

more options

I took out several things i know i was not and would not use. I didn't keep a list. Here are some that i remember.

Ram Back Tracking protection experiment Test pilot Something found for Google, but not the search engine

more options

Thank you. Please flag your last post as Solved Problem so others will know.

more options

Problem Solved