Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot get HTML display of mail content from exceptions to remote content

  • 2 replies
  • 2 have this problem
  • 8 views
  • Last reply by 77Sunset

77Sunset
77Sunset
more options

Yesterday, when I opened a message from a sender on my Mail Content Exceptions list, it displayed the HTMl content. Today, it wont. If I reinstall the Thunderbird app, will I lose all my saved email?

Yesterday, when I opened a message from a sender on my Mail Content Exceptions list, it displayed the HTMl content. Today, it wont. If I reinstall the Thunderbird app, will I lose all my saved email?

Chosen solution

You won’t lose your email when uninstalling Thunderbird, since user settings and data (including email) will be retained in a profile. Therefor reinstalling does not fix issues in general, and such an issue should just not occur, nor need a reinstall to get fixed. But you could try anyway if you like.

Assuming you are referring to HTML style, not included or remote images in particular, most common are specific settings in Thunderbird that you may have toggled. Make sure to:

  • Set View > Message body as to Oiginal HTML
  • Check View -> Display Attachments Inline
  • Set the drop-down for preferred style in a contact’s Address Book entry to Unknown or HTML, not Plain text

Also please have a look at the Remote Content in Messages article.

Does this help? Or is it specifically about images not loading?

Read this answer in context 👍 1

All Replies (2)

Tonnes
Tonnes
  • Locale Leader
more options

Chosen Solution

You won’t lose your email when uninstalling Thunderbird, since user settings and data (including email) will be retained in a profile. Therefor reinstalling does not fix issues in general, and such an issue should just not occur, nor need a reinstall to get fixed. But you could try anyway if you like.

Assuming you are referring to HTML style, not included or remote images in particular, most common are specific settings in Thunderbird that you may have toggled. Make sure to:

  • Set View > Message body as to Oiginal HTML
  • Check View -> Display Attachments Inline
  • Set the drop-down for preferred style in a contact’s Address Book entry to Unknown or HTML, not Plain text

Also please have a look at the Remote Content in Messages article.

Does this help? Or is it specifically about images not loading?

77Sunset
77Sunset Question owner
more options

Setting View>Message body as to Original HTML fixed the problem. I don't recall that I ever went to that menu item. Thank You very much for the help. Richard