Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I accidentally deleted new profile on Mac while trying to move profile from Linux computer. Now new Thunderbird download won't open. What do I do?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Matt

BiceDavid
BiceDavid
more options

I was trying to import my old profile from a linux computer into a new download of Thunderbird on a Mac. Somehow I deleted the new profile rqlrq3y3.default from the Mac and Thunderbird won't open - error message "Thunderbird profile cannot be loaded". I used troubleshooting and sure enough the profile is blank. I thought I could fix the problem deleting Thunderbird from the Mac and downloading it again. The same error message comes up. How can I reenter the new profile name into Thunderbird on the Mac? Thunderbird won't open on the Mac so I can't create a new profile. Or, what else can I do to fix repair the lost new profile? Thanks for any suggestion.

I was trying to import my old profile from a linux computer into a new download of Thunderbird on a Mac. Somehow I deleted the new profile rqlrq3y3.default from the Mac and Thunderbird won't open - error message "Thunderbird profile cannot be loaded". I used troubleshooting and sure enough the profile is blank. I thought I could fix the problem deleting Thunderbird from the Mac and downloading it again. The same error message comes up. How can I reenter the new profile name into Thunderbird on the Mac? Thunderbird won't open on the Mac so I can't create a new profile. Or, what else can I do to fix repair the lost new profile? Thanks for any suggestion.

Chosen solution

given you apparently know where the "profiles" folder is to identify the rqlrq3y3.default is missing.

Go up to the folder above it and delete the profile.ini file and then start Thunderbird. Without that file a new default profile should be created.

Do not set up any accounts in that profile. replace it's content with the content from your Linux installation.

Read this answer in context 👍 0

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

given you apparently know where the "profiles" folder is to identify the rqlrq3y3.default is missing.

Go up to the folder above it and delete the profile.ini file and then start Thunderbird. Without that file a new default profile should be created.

Do not set up any accounts in that profile. replace it's content with the content from your Linux installation.