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updated this morning and now nothing on my compter will open. Help please.

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by philipp

glenndavis
glenndavis
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Nothing opens on my computer, for example PDFs, word docs, Mozilla, etc.. Shut down and restarted multiple times. Got to the internet through Microsoft Edge, which apparently does work. Tried updating Mozilla several times and it stops midway. This all started when I clicked yes to do the Mozilla update. Since then, nothing has worked.

Nothing opens on my computer, for example PDFs, word docs, Mozilla, etc.. Shut down and restarted multiple times. Got to the internet through Microsoft Edge, which apparently does work. Tried updating Mozilla several times and it stops midway. This all started when I clicked yes to do the Mozilla update. Since then, nothing has worked.

All Replies (3)

philipp
philipp
  • Moderator
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hi, next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

glenndavis
glenndavis Question owner
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This is Glenn. Ran AVG earlier but was not able to open malware bites. Nothing is opening on my computer

philipp
philipp
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please try to run all this tools when you start your windows pc into safemode (with networking enabled): https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode