Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why cant I sign into firefox

Bob
Bob
more options

I can not sign into my Firefox account using my previous sign in data. I tried to change password and when I get to the box that says a new link has been sent to my gmail address, the link is never transmitted. I have tried this several times without success. I even got to the send again box, but still no email.

I can not sign into my Firefox account using my previous sign in data. I tried to change password and when I get to the box that says a new link has been sent to my gmail address, the link is never transmitted. I have tried this several times without success. I even got to the send again box, but still no email.

All Replies (1)

Tomatoshadow2
Tomatoshadow2
more options

Did you check to make sure the link isn't sent to the spam folder, when it is sent?