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Firefox crashes

  • 1 reply
  • 2 have this problem
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  • Last reply by Moses

SMSD
SMSD
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Hi, I've used Firefox for years but have been having issues with Firefox crashing when I open it for about 2 weeks. I keep getting this screen...

https://www.screencast.com/t/yKDnRdEUNgql

I can restart in Safe Mode, but when I go to use Firefox again I have the same problem. The only Extension I use is LastPass, but I've removed that and still have the same issue. I haven't changed the theme or added hardware acclerators.

I've unistalled and reinstalled Firefox... but still have the same problem. I even uninstalled, delated by Profile, and reinstalled - works when I first install but have same issue next time I go to use Firefox.

Here's a report ID that I submitted. bp-ab23b9b9-c882-436f-8cc6-458651170521

Thanking you, Sasha

Hi, I've used Firefox for years but have been having issues with Firefox crashing when I open it for about 2 weeks. I keep getting this screen... https://www.screencast.com/t/yKDnRdEUNgql I can restart in Safe Mode, but when I go to use Firefox again I have the same problem. The only Extension I use is LastPass, but I've removed that and still have the same issue. I haven't changed the theme or added hardware acclerators. I've unistalled and reinstalled Firefox... but still have the same problem. I even uninstalled, delated by Profile, and reinstalled - works when I first install but have same issue next time I go to use Firefox. Here's a report ID that I submitted. bp-ab23b9b9-c882-436f-8cc6-458651170521 Thanking you, Sasha

Chosen solution

Hi Sasha,

Are you by any chance on Firefox 52? Looking at your crash report, there appears to be an issue with the MySpeed application you have on your OS X install. Enounce released an update to fix crashes in v52 so if you haven't installed that, please do so.

do not comment on bug reports

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Moses
Moses
  • Moderator
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Chosen Solution

Hi Sasha,

Are you by any chance on Firefox 52? Looking at your crash report, there appears to be an issue with the MySpeed application you have on your OS X install. Enounce released an update to fix crashes in v52 so if you haven't installed that, please do so.

do not comment on bug reports