Since the new update a couple of days ago, firefox keeps crashing everytime I try to play a video, especially in Youtube!!
Firefox keeps crashing everytime I try to play a video, especially in Youtube. This is irritating and ridiculous!!! How can this be fixed?
Chosen solution
If the problem continues, update McAfee SiteAdvisor. If it continues, disable it.
Read this answer in context 👍 0All Replies (8)
What's your computer system and Firefox version?
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
bp-d25bf20e-bf75-4bae-a9a1-7b2a51170827 8/27/2017 12:22 PM bp-1ef79e8a-6d97-4123-b575-878881170827 8/27/2017 12:21 PM bp-79459e2e-e069-43b0-9e43-32aca0170827 8/27/2017 12:14 PM bp-feff976d-d259-4a67-8ace-e7b051170827 8/27/2017 11:25 AM bp-bf3995c5-d0d5-47c1-964e-12a930170827 8/27/2017 11:24 AM bp-7dbc19ff-d4aa-4b5d-9088-70fe11170827 8/27/2017 3:08 AM bp-f058c4cc-f569-4ba1-aef3-fc4b51170827 8/27/2017 2:52 AM bp-be79acab-5f61-45a8-b04e-09d861170827 8/27/2017 1:47 AM bp-4741579a-5f7d-411a-80e2-6131c1170827 8/27/2017 12:34 AM bp-e1915b3f-381c-4bf5-8b5e-c90fc1170827 8/27/2017 12:21 AM
Modified by cor-el
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
"Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
Chosen Solution
If the problem continues, update McAfee SiteAdvisor. If it continues, disable it.
Since your recent update I can not use FB. Haven't tried clicking in any other sites yet. Please review and help me. Very frustrating. Report ID Date Crashed 4dc5afb4-ea01-4619-9ee6-1aae030b7dc8 11/18/2017 8:55 AM 62a5656d-f6c7-44ce-9b91-deef98ff2bef 11/18/2017 8:55 AM dd1b0e5f-ad40-485d-9f2f-8009a3e55b3d 11/17/2017 11:18 PM f5e580f9-a58f-49cc-962a-4208c5e1cebd 11/17/2017 11:18 PM 5e86fe48-c884-4f15-a031-10a19379d9ef 11/17/2017 11:16 PM 1edc3715-ac0b-4d10-9beb-658f2873465e 11/17/2017 11:15 PM f24c0dfb-7b95-4359-b010-068e426a52e0 11/17/2017 11:15 PM 8995500d-9041-40dd-b080-dc39141e9950 11/17/2017 11:08 PM c6418417-da41-4f0a-bc4f-6b7a99f2f601 11/17/2017 11:07 PM 58c84fe3-7380-4ff7-bf69-0f4be8afd279 11/17/2017 11:05 PM ec35f28d-c3f1-4c39-b382-9af82eeea55e 11/17/2017 11:04 PM b04c8f07-47a0-4f0e-9fd5-d06e806966c8 11/17/2017 11:04 PM d211e712-0077-4e31-9423-8573e33e4a81 11/17/2017 11:03 PM 8a7c02fd-a8d5-496d-ac67-8f075d32699b 11/15/2017 9:28 PM
cor-el said
You can try to disable hardware acceleration in Firefox.You need to close and restart Firefox after toggling this setting. You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
"Use hardware acceleration when available"
I removed the check mark for Use Recommended and "Use hardware acceleration when available" popped up checked. Am I supposed to undo that as well? I am going to restart and see what happens. I'll let you know.
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support