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Saved logins on PC only missing

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  • Last reply by FredMcD

diannapittman
diannapittman
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With the latest FireFox update, I was logged out of FireFox. When I logged back in my saved passwords were missing. They are still on my Android device but syncing them does not resolve this issue. I double checked that I am logged in correctly on both the PC and Android.

With the latest FireFox update, I was logged out of FireFox. When I logged back in my saved passwords were missing. They are still on my Android device but syncing them does not resolve this issue. I double checked that I am logged in correctly on both the PC and Android.

All Replies (1)

FredMcD
FredMcD
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If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers before using sync again.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?