Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox can’t find the server

more options

Firefox can’t find the server at www.youtube.com

ive tried restarting laptop (lenovo ideapad 320 windows 10) uninstalling anti virus (avast) disabled anti virus (Mcafee) gone through control panel (wouldnt let me select options since they were on bold) command prompt administrator tried a new browser (mozilla to chrome) restarting to defaults

this laptop is brand new too, one day youtube works and the next day it does this randomly? very annoying

Firefox can’t find the server at www.youtube.com ive tried restarting laptop (lenovo ideapad 320 windows 10) uninstalling anti virus (avast) disabled anti virus (Mcafee) gone through control panel (wouldnt let me select options since they were on bold) command prompt administrator tried a new browser (mozilla to chrome) restarting to defaults this laptop is brand new too, one day youtube works and the next day it does this randomly? very annoying

Chosen solution

Well, then it confirms it comes from your network and not from Firefox. I suggest you follow this lenovo steps to configure your wifi and tell us if it helps you.

Read this answer in context 👍 0

All Replies (6)

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

yes the problem is still there unfortunately

more options

hello, you talk about Chrome, but can you access to Youtube with Chrome? It looks like to a network issue, and I would like to confirm this point before investigating in Firefox. Are you trying to access Youtube from your company network?

more options

i tried but didnt work with chrome, not sure why? im trying to access youtube from home. the network on every other device is fine just my laptop doing this.

more options

Chosen Solution

Well, then it confirms it comes from your network and not from Firefox. I suggest you follow this lenovo steps to configure your wifi and tell us if it helps you.

more options

the article helped, specifically the command prompt one. thank you