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Why has Firefox stopped letting us access Animal Jam.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Shadow110

rmorgan2x
rmorgan2x
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We have been able to access the Animal Jam web site for years. We have started getting a message that the site is not secure. We have tried all the trouble shooting suggestions but the site is still blocked.

We have been able to access the Animal Jam web site for years. We have started getting a message that the site is not secure. We have tried all the trouble shooting suggestions but the site is still blocked.

All Replies (1)

Shadow110
Shadow110
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Try their trouble shooting page for Flash here : https://sbiaj.zendesk.com/hc/en-us/categories/115001584427-Flash-Help or https://sbiaj.zendesk.com/hc/en-us/categories/200192580-Technical-Help

Please make sure running Latest Flash Player Version: 27.0.0.183 https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Fyi: you are (maybe) running 2 Graphics Cards 

adapterDescription: Intel(R) HD Graphics

adapterDescription2: NVIDIA GeForce GT 525M

You should go into your BIOS and disable the onboard Intel Chip (I think) Your also running the intel drivers by the looks of it and also a wack of Google Drivers. The Intel could be a Controller check below (which means no disable) : https://www.intel.com/content/www/us/en/support/products/80939/graphics-drivers.html Update your NVIDIA GeForce GT 525M drivers : https://www.geforce.com/drivers

Please let us know if this solved your issue or if need further assistance.