error message: An error occurred while sendingmail: Themail server sent an incorrect greeting: impout001 charter.net ESMTP server not available
I try and send an email and get the following message. An error occurred while sending mail: The mail server sent an incorrect greeting: impout005 charter.net ESMTP server not available. I chatted with spectrum and charter and they said it's a thunderbird problem. Any help?
I try and send an email and get the following message. An error occurred while sending mail: The mail server sent an incorrect greeting: impout005 charter.net ESMTP server not available. I chatted with spectrum and charter and they said it's a thunderbird problem. Any help?
Chosen solution
jjolson65 said
The problem seems to have resolved itself overnight. Thanks for responding...
yep, I would guess your anti virus got an update overnight, although the message does say the server is unavailable. Indicating it was physically not responding.
But you should seriously consider correcting your setup to include the correct outgoing server information for each account. The server provided by charter may work, but it may also lead to some spam filters classifying your mail as spam. for instance mails from bill@gmail.com that originated from a charter server is probably SPAM. I would lean that way when examining the headers of an email, let alone some machine learning artificial intelligence thing like charter themselves use.
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Please add the troubleshooting information to your post To find the Troubleshooting information:
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The problem seems to have resolved itself overnight. Thanks for responding...
Modified by jjolson65
Chosen Solution
jjolson65 said
The problem seems to have resolved itself overnight. Thanks for responding...
yep, I would guess your anti virus got an update overnight, although the message does say the server is unavailable. Indicating it was physically not responding.
But you should seriously consider correcting your setup to include the correct outgoing server information for each account. The server provided by charter may work, but it may also lead to some spam filters classifying your mail as spam. for instance mails from bill@gmail.com that originated from a charter server is probably SPAM. I would lean that way when examining the headers of an email, let alone some machine learning artificial intelligence thing like charter themselves use.
The problem reappeared this morning. I changed the smtp server and I can send email. It looks like a Charter problem that they say is a thunderbird problem. Any help?
Application Basics
Name: Thunderbird Version: 52.4.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20171004092449 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (pop3) mail.comcast.net:995, SSL, passwordCleartext
OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
account11:
INCOMING: account11, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) imap.comcast.net:993, SSL, passwordCleartext
OUTGOING: , smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true
account13:
INCOMING: account13, , (imap) imap.suddenlink.net:993, plain, passwordCleartext
OUTGOING: , smtp.suddenlink.net:587, plain, passwordCleartext, true
account16:
INCOMING: account16, , (imap) outlook.office365.com:993, SSL, passwordCleartext
OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
account17:
INCOMING: account17, , (imap) mobile.charter.net:993, SSL, passwordCleartext
OUTGOING: , mobile.charter.net:587, SSL, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-83bab1d0-35b1-42c0-b02e-d5e1c0171025 (10/25/2017) https://crash-stats.mozilla.com/report/index/bp-68191bd8-0fc9-424a-8164-bf8d00171025 (10/25/2017) https://crash-stats.mozilla.com/report/index/bp-204aa7b9-c780-417d-817f-22f050171025 (10/24/2017) https://crash-stats.mozilla.com/report/index/bp-fdb8ca52-d963-4b4f-be56-8fa710171024 (10/24/2017) https://crash-stats.mozilla.com/report/index/bp-f56c719c-8990-40a4-b371-adbbf0171024 (10/24/2017)
Extensions
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 5.4.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.browsewithcaret: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.background_color: #99FFFF
browser.display.use_system_colors: true
browser.zoom.full: true
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 52.4.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
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font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 20
gfx.crash-guard.glcontext.appVersion: 45.8.0
gfx.crash-guard.glcontext.deviceID: 0x104a
gfx.crash-guard.glcontext.driverVersion: 21.21.13.7653
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: c9fe6bd6-1462-4868-a524-9c33314a830
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.cookieBehavior: 3
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1510622229
places.history.expiration.transient_current_max_pages: 92678
plugin.importedState: true
privacy.donottrackheader.enabled: true
security.sandbox.content.tempDirSuffix: {dbde739f-3492-4e86-8c7f-299efb1a4680}
Graphics
GPU #1
Description: NVIDIA GeForce GT 610
Vendor ID: 0x10de
Device ID: 0x104a
RAM: 2048
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumd.dll
Driver Version: 22.21.13.8205
Driver Date: 5-1-2017
Features
Direct2D: false
DirectWrite: true (10.0.15063.674)
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 610 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6