Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox 57 crashing at startup even in safe mode

  • 1 reply
  • 3 have this problem
  • 7 views
  • Last reply by trelixhe

more options

It won't launch at all, even in safe mode (shift click on Firefox icon). When I open process explorer it shows Werfault.exe only , firefox.exe won't even appear. This happens only after updating Firefox to 57 version. I cleaned sustem with ccleaner, tried starting Firefox directly from exe - didn't helped. Downgrading to 56 or lower versions solves this problem, it only happens on version 57 either 32 bit or 64 bit.

It won't launch at all, even in safe mode (shift click on Firefox icon). When I open process explorer it shows Werfault.exe only , firefox.exe won't even appear. This happens only after updating Firefox to 57 version. I cleaned sustem with ccleaner, tried starting Firefox directly from exe - didn't helped. Downgrading to 56 or lower versions solves this problem, it only happens on version 57 either 32 bit or 64 bit.

All Replies (1)

more options

OS - WIndows 7 SP1 64 bit, No antivirus installed.

Modified by trelixhe