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Can't install Quantum. End up with "The instruction at 0x3fe494e referenced memory at 0x00000000. The memory could not be read" error

randompenguin
randompenguin
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I uninstalled Firefox 56. Have downloaded Firefox Quantum and I get that error every time it opens or runs. Sometimes the referenced memory number changes slightly. -Things I have done: -uninstalled Firefox 56 -Uninstalled Firefox 57 (4 times now, complete uninstalls, including with Revo uninstaller) -Done several "clean" installs of Firefox 57

I'm at a loss at this point as to what to do.

I uninstalled Firefox 56. Have downloaded Firefox Quantum and I get that error every time it opens or runs. Sometimes the referenced memory number changes slightly. -Things I have done: -uninstalled Firefox 56 -Uninstalled Firefox 57 (4 times now, complete uninstalls, including with Revo uninstaller) -Done several "clean" installs of Firefox 57 I'm at a loss at this point as to what to do.

Chosen solution

can you try if installing the 32bit version from https://www.mozilla.org/en-US/firefox/all/ makes any difference?

Read this answer in context 👍 2

All Replies (4)

philipp
philipp
  • Moderator
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on what kind of device are you receiving that error?

randompenguin
randompenguin Question owner
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It's a desktop computer running Windows 7. It is a work computer, but I have full administrative rights on it.

philipp
philipp
  • Moderator
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Chosen Solution

can you try if installing the 32bit version from https://www.mozilla.org/en-US/firefox/all/ makes any difference?

randompenguin
randompenguin Question owner
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That worked. It installed fine.

Thank you -- I thought I had tried that already.