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Super Antispyware stops running at ...APPDATA\MOZILLA\FIREFOX\PROFILES\140ZLB1.DEFAULT\CACHE2\ENTRIES

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  • Last reply by James

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Crash while Firefox running. Go "blue screen" asking for me to install an operating system. Managed to reboot and run super antispyware program, which "hung up" (ran very slowly it appears) until 170 adware items were found. Now must close out browsers to remove the adware items. What file types can you accept? Have some documentation as images in a .doc file.

Crash while Firefox running. Go "blue screen" asking for me to install an operating system. Managed to reboot and run super antispyware program, which "hung up" (ran very slowly it appears) until 170 adware items were found. Now must close out browsers to remove the adware items. What file types can you accept? Have some documentation as images in a .doc file.

Chosen solution

Article: Firefox cache file was infected with a virus

Stuff found in the Cache is harmless if left alone and will get deleted if you clear the Cache or overwritten over time.

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Chosen Solution

Article: Firefox cache file was infected with a virus

Stuff found in the Cache is harmless if left alone and will get deleted if you clear the Cache or overwritten over time.