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CANNOT RESET MY PASSWORD ''deleted''

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by guigs

trucker7750
trucker7750
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I have sent many requests to you asking to RESET my password: I always get the same EMAIL (FROM) you = click on the BUTTON? I HAVE ONLY SEEN THE FIRE FOX lOGO BUTTON NO OTHER BUTTON IS AVAILABLE TO CLICK


deleted the phone number - sorry there is no support via telephone available from Mozilla

I have sent many requests to you asking to RESET my password: I always get the same EMAIL (FROM) you = click on the BUTTON? I HAVE ONLY SEEN THE FIRE FOX lOGO BUTTON NO OTHER BUTTON IS AVAILABLE TO CLICK ''deleted the phone number - sorry there is no support via telephone available from Mozilla''

Modified by the-edmeister

All Replies (2)

FredMcD
FredMcD
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I called an administrator. Please wait.

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.

guigs
guigs
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Hi there,

Apologies for the delay, I am happy to help if you are still having issues. It sounds like the email that you are receiving does not have the 'verify account' button. You can view the original email through the mail service interface.

I believe you should be able to right click on the email message in the browsers, and select "View Page Source", the link will be in there.

It may be easier to also check the settings of the Message Display - see if throttling HTML to view the message in a different way. http://www.earthlink.net/webmail/help.../preferences.html

If it has been more than 24 hours, try one more time to sign uo. http://www.earthlink.net/webmail/help.../readnsort.html