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Firefox Sync says incorrect password after entering verification code

  • 2 replies
  • 2 have this problem
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  • Last reply by cor-el

BurstPace
BurstPace
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Moving my mom to a new computer and she uses Firefox sync. I keep getting an "incorrect password" error despite resetting the password and verifying it multiple times. Now it is sending her the verification code for signing in, but after entering it gives me "incorrect password." What am I missing here?

Moving my mom to a new computer and she uses Firefox sync. I keep getting an "incorrect password" error despite resetting the password and verifying it multiple times. Now it is sending her the verification code for signing in, but after entering it gives me "incorrect password." What am I missing here?

All Replies (2)

Shadow110
Shadow110
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This is all I have on Sync :

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you log in to the Sync account via this page?

In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave).

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.