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Why can't I play videos on Galaxy Note 3?

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  • 2 have this problem
  • 4 views
  • Last reply by Paul

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I realize that you say this issue is resolved, but it's not resolved for me. Running Lollipop 5.0 on Samsung Galaxy Note 3

I realize that you say this issue is resolved, but it's not resolved for me. Running Lollipop 5.0 on Samsung Galaxy Note 3

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Hi

Have you an example of a video that is not playing? This will help us to understand this issue better and hopefully find a solution for you.