I can't view the discussions / comments on the Washington Post website.
I'm not able to view any of the comments when at the Washington Post website. I'm running Win7 and am using the latest version of Firefox. I typically use private browsing when online, but the same issue appears both when I'm using private browsing or not. The problem also persists regardless of whether I have Ad Block Plus turned on or off. This seems to have become an issue after the Firefox upgrade to "quantum," although I'm not sure about that. I run Firefox at work as well, running Win10 and private browsing with no consistent problems viewing comments. I've tried using a different browser (which I really don't want to do) and have successfully been able to view the comments.
Chosen solution
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- (Firefox 57 and above) Click the Library button
and choose History.
(Click the menu button
and choose History in older Firefox versions.)
- In the History menu, choose "Clear Recent History...".
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the "Clear Now" button.
Further information can be found in the Delete browsing, search and download history on Firefox article.
Did this fix your problems? Please report back to us!
Thank you.
Read this answer in context 👍 1All Replies (3)
Chosen Solution
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- (Firefox 57 and above) Click the Library button and choose History.
(Click the menu button and choose History in older Firefox versions.)
- In the History menu, choose "Clear Recent History...".
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the "Clear Now" button.
Further information can be found in the Delete browsing, search and download history on Firefox article.
Did this fix your problems? Please report back to us!
Thank you.
Hello, Thanks, that seemed to do the trick. However, I've now also had to deactivate my "Ad Block Plus" in order to view the comments. This was not necessary for me to do in the past. I'm not sure if this is a Firefox issue or a Washington Post issue. I may just have to get used to seeing Ads and Popups, unless you have further advice.
Try ublock origin: https://addons.mozilla.org/en-US/addon/ublock-origin/