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Unable to connect to BT Mail server.

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Zenos

Kevan58
Kevan58
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I have tried all the so-called fixes but am still unable to connect to BT Mail. It stopped about a week ago. Can someone review my troubleshooting details please (Ive deleted the print section to fit wod limit). 


 Application Basics

   Name: Thunderbird
   Version: 52.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180123185941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account7:
     INCOMING: account7, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext
     OUTGOING: , xi.wiserhosting.co.uk:587, alwaysSTARTTLS, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext
     OUTGOING: , xi.wiserhosting.co.uk:587, alwaysSTARTTLS, passwordCleartext, true

   account10:
     INCOMING: account10, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext
     OUTGOING: , xi.wiserhosting.co.uk:587, SSL, passwordCleartext, true

   account13:
     INCOMING: account13, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1516649725
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.zoom.full: true
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.6.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 0a7c6583-0771-44f9-9700-0d5f80ebfa2
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1516650876
     places.history.expiration.transient_current_max_pages: 47943
     plugin.importedState: true
I have tried all the so-called fixes but am still unable to connect to BT Mail. It stopped about a week ago. Can someone review my troubleshooting details please (Ive deleted the print section to fit wod limit). Application Basics Name: Thunderbird Version: 52.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Profile Folder: Open Folder (Local drive) Application Build ID: 20180123185941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account7: INCOMING: account7, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext OUTGOING: , xi.wiserhosting.co.uk:587, alwaysSTARTTLS, passwordCleartext, true account8: INCOMING: account8, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext OUTGOING: , xi.wiserhosting.co.uk:587, alwaysSTARTTLS, passwordCleartext, true account10: INCOMING: account10, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext OUTGOING: , xi.wiserhosting.co.uk:587, SSL, passwordCleartext, true account13: INCOMING: account13, , (imap) mail.btinternet.com:993, SSL, passwordCleartext OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true Crash Reports Extensions Important Modified Preferences Name: Value accessibility.lastLoadDate: 1516649725 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.zoom.full: true dom.apps.reset-permissions: true extensions.lastAppVersion: 52.6.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 0a7c6583-0771-44f9-9700-0d5f80ebfa2 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1516650876 places.history.expiration.transient_current_max_pages: 47943 plugin.importedState: true

All Replies (3)

Zenos
Zenos
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Here are the settings for my own "working" btinternet account: 

   account44:
     INCOMING: account44, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

No significant differences.

I said "working" in quotes at the top simply because it is my least reliable account. I often get the message box asking for the password. If I ignore that and try later, often as not it works. So the settings are OK. Maybe the server is slow and Thunderbird impatient. Or Thunderbird too tardy and the server is impatient?

Looking at a message recently received into the btinternet account, I see this in the headers: 

Received: from 8.7.42.195  (EHLO rgin14.bt.int.cpcloud.co.uk) (65.20.0.12)
 by mta1020.bt.mail.ir2.yahoo.com with SMTP; Sun, 28 Jan 2018 18:51:36 +0000

I knew they (bt) were switching over to Critical Path Inc. (cpcloud) and so am surprised to see yahoo still in the mix. Nothing connected to yahoo seems to work particularly well. :-(

Kevan58
Kevan58 Question owner
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Thanks Zenos. Appears no one is able to help so I will ditch BTmail and use my business one.

Zenos
Zenos
more options

There are some timeout values that could be tweaked, but in the absence of a specific timeout related error, I'm not so sure they are useful or relevant.

I take it you get that unhelpful and bland "failed to connect" error message?