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Socket Error #10061 Unable to send mass emails

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  • Last reply by Matt

KannonAnimalHospital
KannonAnimalHospital
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We use Thunderbird as our email for a Veterinarian Clinic. We use a system called Avimark in conjunction with Thunderbird to email out our vaccine reminders. When we try to send a months worth of reminders to our clients, the emails cannot go through and come back with "Socket Error #10061".

We have contacted Avimark Support to see if it is a problem on their end, but they feel it may be through Mozilla. Is there a limit to the amount of emails that we can send out at one time? Or is there a limit that can be sent within 24 hours?

When we manually email them out individually, they go through fine. We only seem to encounter this issue when there is a mass amount of emails trying to be sent all at once, one after the other.

Thanks

We use Thunderbird as our email for a Veterinarian Clinic. We use a system called Avimark in conjunction with Thunderbird to email out our vaccine reminders. When we try to send a months worth of reminders to our clients, the emails cannot go through and come back with "Socket Error #10061". We have contacted Avimark Support to see if it is a problem on their end, but they feel it may be through Mozilla. Is there a limit to the amount of emails that we can send out at one time? Or is there a limit that can be sent within 24 hours? When we manually email them out individually, they go through fine. We only seem to encounter this issue when there is a mass amount of emails trying to be sent all at once, one after the other. Thanks
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Matt
Matt
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Just a step to try.

In the bottom left corner of the Thunderbird window is a couple of computer monitors. click them to take Thunderbird into offline mode.

Now try your mass mail.

what should happen if your product is using Thunderbird is all the mails should queue in the outbox on local folders. Once the send is done and everything is ready, take Thunderbird back online.

now if the error occurred while the mail was queued in the outbox then I doubt the issue is Thunderbird.

If it occurred in the send after you go online then it will be a Thunderbird / Server issue.

If it did not occur at all. Which is quite probable. It may just be the the network was to busy to actually send the mail. (socket errors are windows tcpip errors and are how communication occurs with the network. WINSOCK.DLL)