We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

youtube videos do not work when I am logged in

  • 1 reply
  • 2 have this problem
  • 8 views
  • Last reply by Mkll

majster090
majster090
more options

Hi I have such a weird problem, youtube videos do not work when I am logged in, when I click on the video, it looks like it is moving to the page but there is only background loaded and nothing else, when I refresh, everything appears and the video starts playing but the website stops responding to any clicks, no buttons working, not possible to move to any other video. There is no problem when I am logged out and there is no problem in Chrome. I was trying to clear cookies, cache, fully reinstall firefox (deleting folder in %APPDATA%), trying in safe mode as well as by downgroading to 58.0.1. Is anything else I can do or I'll just need to change the web browser?

Thanks

Hi I have such a weird problem, youtube videos do not work when I am logged in, when I click on the video, it looks like it is moving to the page but there is only background loaded and nothing else, when I refresh, everything appears and the video starts playing but the website stops responding to any clicks, no buttons working, not possible to move to any other video. There is no problem when I am logged out and there is no problem in Chrome. I was trying to clear cookies, cache, fully reinstall firefox (deleting folder in %APPDATA%), trying in safe mode as well as by downgroading to 58.0.1. Is anything else I can do or I'll just need to change the web browser? Thanks

All Replies (1)

Mkll
Mkll
more options

This is a known performance issue with the new Material Design of YouTube. In the top right corner of YouTube UI click on vertical 3-dots (left of SIGN IN). Choose to switch back to old YouTube design. Now the page should load instantly.

I believe there are elements that aren't currently supported by Firefox, so it uses a workaround to display YouTube, but this comes at the cost of performance. Placing your computer to high performance mode might help little bit if it is currently being throttled.