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Can't send e-mails with Firefox V58.0.2 64-bit on Earthlink

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

drrmd
drrmd
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I can no longer send a NEW e-mail from EarthLink's website, but can reply to one sent to me without problem. I think it may have something to do with your recent address book changes because when I try to populate the recipient field it says, "address book loading" but never does. However, I can't send an e-mail even when manually entering a recipient address. This does not occur with IE. I also can't enter anything in the message body - either typing directly, or attempting to paste. I did not have the issue so many others had with V54.0, but do now. Any help you can offer is greatly appreciated.

I can no longer send a NEW e-mail from EarthLink's website, but can reply to one sent to me without problem. I think it may have something to do with your recent address book changes because when I try to populate the recipient field it says, "address book loading" but never does. However, I can't send an e-mail even when manually entering a recipient address. This does not occur with IE. I also can't enter anything in the message body - either typing directly, or attempting to paste. I did not have the issue so many others had with V54.0, but do now. Any help you can offer is greatly appreciated.

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}