Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sometimes when I open a tab it doesn't display most images, words, and links.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

Hoyin1212
Hoyin1212
more options

When I open firefox, the first tab is fine. I can open any websites and they load fine. The problem starts when I open a second tab or click on a link from a different application. The page loads with background colors but doesn't display and links, and any text that you enter can't be seen. I have tried other browsers and they work fine, and I have had this problem with many websites. The screenshot that I'm using is the second tab I opened (I closed the first tab).

When I open firefox, the first tab is fine. I can open any websites and they load fine. The problem starts when I open a second tab or click on a link from a different application. The page loads with background colors but doesn't display and links, and any text that you enter can't be seen. I have tried other browsers and they work fine, and I have had this problem with many websites. The screenshot that I'm using is the second tab I opened (I closed the first tab).

Chosen solution

HI, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings Suggest Open Win10 Settings and run Cleartype by searching for Cleartype.

fyi : your have a AMD Radeon R9 200 Series Video Card and there are updates monthly for it. Last update was driverDate: 9-22-2017 and it can be updated from it's Icon lower right in the Task Bar. If it not there, it should be and will need to update to get it back.

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 2

All Replies (1)

Shadow110
Shadow110
more options

Chosen Solution

HI, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings Suggest Open Win10 Settings and run Cleartype by searching for Cleartype.

fyi : your have a AMD Radeon R9 200 Series Video Card and there are updates monthly for it. Last update was driverDate: 9-22-2017 and it can be updated from it's Icon lower right in the Task Bar. If it not there, it should be and will need to update to get it back.

Please let us know if this solved your issue or if need further assistance.