Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sites accessed from desktop shortcuts display improperly

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Shadow110

pbshepherd
pbshepherd
more options

Windows 7 Pro system. Just upgraded to current version of Firefox, my default browser. When a web site is opened by a desktop shortcut, the website presents with much of the information missing and/or distorted. If the same website is accessed by typing the URL into Mozilla, the site displays properly. Tried setting Chrome and IE to default browser and sites accessed from desktop shortcut then work fine..... problem is exclusively a Mozilla issue. Any suggestions

Windows 7 Pro system. Just upgraded to current version of Firefox, my default browser. When a web site is opened by a desktop shortcut, the website presents with much of the information missing and/or distorted. If the same website is accessed by typing the URL into Mozilla, the site displays properly. Tried setting Chrome and IE to default browser and sites accessed from desktop shortcut then work fine..... problem is exclusively a Mozilla issue. Any suggestions

Chosen solution

Hi, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 1

All Replies (1)

Shadow110
Shadow110
more options

Chosen Solution

Hi, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please let us know if this solved your issue or if need further assistance.