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Videos don't render correctly after windows 10 update.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

FPhoenix
FPhoenix
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My computer crashed and as it rebooted it updated (Windows 10). After the boot, videos like on facebook or other websites don't render properly but the sound works perfectly. Just the video image that isn't working, everything else appears to be fine. I tried to search and fix the problem (Such like adobe flash player, reseting and even reinstalling the browser) but nothing I did work so I ask for your help because I really don't wanna stop being a Firefox user (Chrome is working perfectly)

P.S.: I tried to upload an image here but didn't work so here's a link http://oi66.tinypic.com/30bl0n7.jpg

My computer crashed and as it rebooted it updated (Windows 10). After the boot, videos like on facebook or other websites don't render properly but the sound works perfectly. Just the video image that isn't working, everything else appears to be fine. I tried to search and fix the problem (Such like adobe flash player, reseting and even reinstalling the browser) but nothing I did work so I ask for your help because I really don't wanna stop being a Firefox user (Chrome is working perfectly) P.S.: I tried to upload an image here but didn't work so here's a link http://oi66.tinypic.com/30bl0n7.jpg

All Replies (3)

FPhoenix
FPhoenix Question owner
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Here's a second image. Hope it helps! http://oi63.tinypic.com/oa4rw2.jpg

WestEnd
WestEnd
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How about the link so others can see if they have the same issue or not? As long as it isn't a personal login or direct account.

Shadow110
Shadow110
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Hi, could you please run this as you say Win10 crashed :

  • Repair System Registry and Files

Find the Dos Prompt or Powershell then Right Click and Run as Administrator then : Copy/Paste to Dos Window : DISM /Online /Cleanup-Image /RestoreHealth then hit Enter. Reboot when completed. Note : DISM goes up to Microsoft for new files.

This seems to work well on Win10 : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.