Firefox crashes when printing is requested.
This will always happen with the Epson TM-T20 printer after successfully printing approximately 40 receipts. After restarting Firefox the problem is repeated.
The printer driver is the latest version 5.09E of 2018-01-15 but the driver version does not affect this issue.
I have tested individual versions of Firefox with factory default settings. This problem first appeared in version 50.0b1. Firefox 49.0.2 and older work well with this printer.
Report ID: adb395a3-273d-41ee-a686-2d1530180419
Can you help me please?
All Replies (8)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
bp-0942a254-f0b8-402c-ba83-53d490180421 21.04.2018 17:50 bp-adb395a3-273d-41ee-a686-2d1530180419 19.04.2018 11:38 bp-4c044467-d345-42f7-b495-ea5890180415 15.04.2018 15:30 bp-b09d49f1-261f-4fc3-80bb-80d840180409 09.04.2018 16:41 bp-4687686f-d643-46b0-b0a8-4ccfd0180402 02.04.2018 14:42 bp-b423bae6-9944-4cb5-b029-155bb0180331 01.04.2018 0:48
...that's all from one computer. I have more computers with the same problem.
Modified by cor-el
hi, can you check again with firefox 60.0b15 which is released next tuesday? it should contain a fix for the kinds of reports you've listed there: https://bugzilla.mozilla.org/show_bug.cgi?id=1452467
Thank you. I will test it as soon as it is available for download.
Problem is still here.
I have installed release 60.0b15 (on page About Firefox is 60.0b14 ???).
Now Firefox does not crash total. It gives me alert: printer error – an error occured while printing. Then the printer does not print anything. I have to restart Fireffox if I want to print something else.
thank you, i think the best way forward then is to file a bug for the issue at bugzilla.mozilla.org so that it gets to the attention of the developers.
Thank you. Before I file a bug at the bugzilla I did another test:
I created a simple web page containing only character 1 (no html tags). After 34 successful print requests the error message appeared. It seems that the problem is not in content of web pages but in count of print requests.
These crash report are OOM (out-of-memory) reports where not enough contiguous free memory is available.
You can try to increase (double) the virtual memory.
Total Virtual Memory : 2,147,352,576 bytes (2.15 GB) Available Virtual Memory : 220,590,080 bytes (220.59 MB) Available Page File : 673,804,288 bytes (673.8 MB) Available Physical Memory : 286,654,464 bytes (286.65 MB) System Memory Use Percentage : 85 OOM Allocation Size : 1,162,839 bytes (1.16 MB)