Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Three glitches with Thunderbird

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by syam

heritage972
heritage972
more options

1) Occasionally, an email in my inbox will disappear after I shut down in the evening and open in the morning. (Serious problem) 2) Often (1 out of 5) one email will appear twice in my inbox. When I delete one, the other disappears. (Just strange) 3) Occasionally, an email I send will appear in my inbox as well as my sent box. (A bit confusing but the messages get sent)

Thunderbird 52.7.0 Windows 10 pro Version 1709 Build 16299.431

Problems just started with the update before last.

Glitches 2 and 3 are just irritating I really would like to stop the loss of incoming emails in the inbox. If I save them in a folder, they don't get lost.

1) Occasionally, an email in my inbox will disappear after I shut down in the evening and open in the morning. (Serious problem) 2) Often (1 out of 5) one email will appear twice in my inbox. When I delete one, the other disappears. (Just strange) 3) Occasionally, an email I send will appear in my inbox as well as my sent box. (A bit confusing but the messages get sent) Thunderbird 52.7.0 Windows 10 pro Version 1709 Build 16299.431 Problems just started with the update before last. Glitches 2 and 3 are just irritating I really would like to stop the loss of incoming emails in the inbox. If I save them in a folder, they don't get lost.

All Replies (1)

syam
syam
more options

Thank you for your question. We are sorry to hear about your email duplicating, but we have some articles that will help you troubleshoot the duplicates.

If the mail is downloading repeatedly, these instructions will resolve the issue.

If the mail is duplicated and needs to be cleaned up, these instructions will guide you.

If you have any other issues, please report back and we are happy to help.