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After update Thunderbird wouldn't load mail folders

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by pmatamoros

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Hi,

After the last update, 52.8.0, Thunderbird is not loading my email accounts and folders. I checked the profile folder, and the Mail folder. All the account folders are there. How can I reload these accounts and folders?

Hi, After the last update, 52.8.0, Thunderbird is not loading my email accounts and folders. I checked the profile folder, and the Mail folder. All the account folders are there. How can I reload these accounts and folders?

All Replies (4)

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Wayne Mery said

Please see https://support.mozilla.org/en-US/kb/cannot-receive-messages Did it help?

It is not the issue. The issue is that I can't access my old folders and emails. However, the files are there.

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"not loading" and "can't access" doesn't describe what you actually see (or don't see) on the screen.

In other words, please don't interpret - just describe verbatim what text and graphics you see and don't see in the Thunderbird UI. Then those of us who are helping have something we can interpret.

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Wayne Mery said

"not loading" and "can't access" doesn't describe what you actually see (or don't see) on the screen. In other words, please don't interpret - just describe verbatim what text and graphics you see and don't see in the Thunderbird UI. Then those of us who are helping have something we can interpret.

Sorry, I just realised that the screenshot I uploaded is not displayed in the forum. The screenshot should have made things easier.

Anyways, ... the issue that I have is that Thunderbird starts like if it was a brand new installation while I've been using the application for years. That is, no email accounts and no folders are shown, it also prompts me to configure email accounts. However, I had 4 different accounts and number of local folders. I can see these in the profile by using Windows Explorer, but I cannot restore them (I uploaded an image of the Mail folder in the Profile).

Do I make sense?