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My outlook email is not working; but it works when I use internet explorer

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  • Last reply by Shadow110

joebelin
joebelin
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My outlook email is not working; but it works when I use internet explorer. I called Microsoft tech support and they informed me that this is a problem with the Firefox browser. Can anyone please assist me in fixing this issue?

My outlook email is not working; but it works when I use internet explorer. I called Microsoft tech support and they informed me that this is a problem with the Firefox browser. Can anyone please assist me in fixing this issue?

All Replies (1)

Shadow110
Shadow110
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HI, please try : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?