Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lastest versions of firefox (version 58 and higher) causes computer to crash and reboot

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

abe1
abe1
more options

For the last 4 days (I believe since I was upgraded to version 58) firefox has been crashing my computer. The crash does not always happen, but it is sometimes repeatable. Firefox crashes different websites (youtube, amazon, and other random sites) When Firefox crashes it freezes computer. Then computer automatically reboots and asks if I want to boot into safe mode.

For the last 4 days (I believe since I was upgraded to version 58) firefox has been crashing my computer. The crash does not always happen, but it is sometimes repeatable. Firefox crashes different websites (youtube, amazon, and other random sites) When Firefox crashes it freezes computer. Then computer automatically reboots and asks if I want to boot into safe mode.

All Replies (3)

FredMcD
FredMcD
more options

First, let's see if Firefox created any crash reports.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

abe1
abe1 Question owner
more options

No recent crash data is listed


ea87a22c-bca8-424e-a4d8-6e7814db6c9d 1/12/2018 4:36 PM 3f717871-cc89-411f-9176-97594cd62fc8 9/1/2017 6:57 PM 5b4407da-b190-48c7-939f-d995cd13f8e1 9/1/2017 5:12 PM f7e5dbf2-9551-47fb-8b3c-32a3417d3ecc 3/30/2017 7:11 AM 487a7843-f0f7-4dfa-8273-db560fc7de52 2/9/2017 11:18 AM cbe0f603-783f-45a7-be9a-8b8b619d6d4e 4/19/2016 10:35 PM 9e1e522f-6fbc-4ac8-a423-c6d232d87293 4/19/2016 1:23 PM 272a5ebe-2475-4cd9-a323-5ba1e6dfb757 4/19/2016 8:59 AM 5a5a4e28-8239-4ce8-8f51-db06a34f76b5 4/18/2016 10:22 PM e8167b75-64ce-4021-af8b-1746999079ea 4/18/2016 5:09 PM fa61a877-1bed-461f-9efa-814d4773615e 4/16/2016 12:12 AM 09eaa83d-2a4d-4a0c-9434-37f920ba7536 4/15/2016 2:33 PM 686bc10b-1711-40c9-bc74-58a4e27ed6b2 4/15/2016 9:24 AM

FredMcD
FredMcD
more options

Did you have any issues when you ran Firefox in Safe Mode?

Try coming to this website and poke around. Any issues?

If there is a problem, Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia