Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have tried uninstalling Firefox. I cannot delete the file.

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

robertst
robertst
more options

I have tried uninstalling Firefox. I cannot delete the file. The pop-up window states: The item Firefox can't be moved to the trash because it's open." The problem is there are no Firefox windows open. I've tried restarting my computer and also completing turning off my computer. Then immediately trying to delete the file but still to no avail.

I have some type of adware on only my Firefox. When I type in a search item this pops up: services.findwind.com

Can anyone help? Thanks

I have tried uninstalling Firefox. I cannot delete the file. The pop-up window states: The item Firefox can't be moved to the trash because it's open." The problem is there are no Firefox windows open. I've tried restarting my computer and also completing turning off my computer. Then immediately trying to delete the file but still to no avail. I have some type of adware on only my Firefox. When I type in a search item this pops up: services.findwind.com Can anyone help? Thanks

All Replies (3)

Shadow110
Shadow110
more options

Hi, some one using Chrome a few years back on Apple Forum

The answer to them was : It is a search engine. Go into settings, search and manage search engines. Pick and delete that line (it may be in there twice). Then also check your startup settings and be sure it is not there also and delete if it is. They do a good job hiding this item.

Hope the above helps you trace it down.

Please also give yourself a scan : https://www.malwarebytes.com/mac/

McCoy
McCoy
more options

Could it be that you meant services.findwide.com (and not findwind)  ?

See :

https://www.2-spyware.com/remove-services-findwide-com.html#h-mac-os-x

FredMcD
FredMcD
more options

Start your Computer in safe mode. Then remove Firefox.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia