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Getting an error when attempting to send a message using outlook.com

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  • Last reply by FFV1607

FFV1607
FFV1607
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Here is the error message I am getting when I attempt to send a message from an outlook.com e-mail address.

I also have a hotmail.com e-mail address & there are no issues with sending from it.


An error occurred while sending mail. The mail server responded: 5.2.0 STOREDRV.Submission.Exception:OutboundSpamException; Failed to process message due to a permanent exception with message WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. [Hostname=BL0PR1501MB2132.namprd15.prod.outlook.com]. Please check the message and try again.

Here is the error message I am getting when I attempt to send a message from an outlook.com e-mail address. I also have a hotmail.com e-mail address & there are no issues with sending from it. An error occurred while sending mail. The mail server responded: 5.2.0 STOREDRV.Submission.Exception:OutboundSpamException; Failed to process message due to a permanent exception with message WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. [Hostname=BL0PR1501MB2132.namprd15.prod.outlook.com]. Please check the message and try again.

Chosen solution

I was able to correct this issue. Your (outlook.com) profile needs to be completely updated before you can send e-mail via Thunderbird.

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FFV1607
FFV1607 Question owner
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Chosen Solution

I was able to correct this issue. Your (outlook.com) profile needs to be completely updated before you can send e-mail via Thunderbird.