Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"Reply" quotes correctly, but no longer shows WHO wrote the quote. This just happened 2 days ago. Update? Accidental change of settings?

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by sfhowes

Athena
Athena
more options

When I am looking at an email in my Inbox, and hit the "Reply" button, it used to automatically quote the incoming email message, with a header that showed *who* originally wrote the message, along with the date and time. Two days ago, it changed: when I hit "Reply" now, it shows the original message as a quote, but there is no header info to document WHO wrote it.

Is this a result of an update? Or did I accidentally hit some setting and change it without realizing it? It's driving me crazy.

Example: 2 days ago: On 10/15/2018 6:24 PM, Dorian Blackthorne wrote: > It is an Amazon issue.

Now: > I quit counting at 30.

See the missing information? "On MM/DD/YYYY H:MM PM, Sender wrote: "

Note: the above examples are from the same Inbox, the same sender, the same email address. I can't see *any* difference between the two incoming emails from my point of view.

When I am looking at an email in my Inbox, and hit the "Reply" button, it used to automatically quote the incoming email message, with a header that showed *who* originally wrote the message, along with the date and time. Two days ago, it changed: when I hit "Reply" now, it shows the original message as a quote, but there is no header info to document WHO wrote it. Is this a result of an update? Or did I accidentally hit some setting and change it without realizing it? It's driving me crazy. Example: 2 days ago: On 10/15/2018 6:24 PM, Dorian Blackthorne wrote: > It is an Amazon issue. Now: > I quit counting at 30. See the missing information? "On MM/DD/YYYY H:MM PM, Sender wrote: " Note: the above examples are from the same Inbox, the same sender, the same email address. I can't see *any* difference between the two incoming emails from my point of view.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Do you have an add-on that, e.g., modifies the quoted content? Run TB in safe mode (hold Shift when you launch TB) and see if anything changes. Does this happen with replies to all messages? Perhaps it's only with messages with damaged headers.