Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Refreshed and now passwords and bookmarks are gone. Help!

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

more options

I refreshed Mozilla which clearly stated that all passwords and bookmarks would be kept however they are gone. I have copied logins (which is an Adobe Acrobat file, not a json) from my old Firefox Data to my Firefox Profile folder. I have also copied the key4.db - neither returned my passwords or bookmarks. Please help.

I refreshed Mozilla which clearly stated that all passwords and bookmarks would be kept however they are gone. I have copied logins (which is an Adobe Acrobat file, not a json) from my old Firefox Data to my Firefox Profile folder. I have also copied the key4.db - neither returned my passwords or bookmarks. Please help.

All Replies (1)

more options

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Ozbaby said

I have also copied the key4.db

key3.db [v58+] key4.db and logins.json : These are the password files. Copy Both !