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every time I click a link to YouTube firefox freezes and I have to force it closed with the task manager

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

llahair
llahair
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If I hit a link in Facebook and it is a YouTube video, Firefox goes unresponsive and I have to open the task manager and close Firefox. This happens even if it opens in a new window. I can't even open YouTube on its own without having this happen, can you tell me why? I do have three links that I have bookmarked that are YouTube videos and they play fine, but nothing else.

If I hit a link in Facebook and it is a YouTube video, Firefox goes unresponsive and I have to open the task manager and close Firefox. This happens even if it opens in a new window. I can't even open YouTube on its own without having this happen, can you tell me why? I do have three links that I have bookmarked that are YouTube videos and they play fine, but nothing else.

Chosen solution

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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All Replies (4)

czgu
czgu
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I have similar problem. In one website, when plugin container for firefox starts, firefox freeze without any error. In task manager, I find FireFox, than expand it. There are 5-7 tasks. As soon as "plugin container for firefox" gets load, FireFox freeze. I kill that task, FireFox backs to work. In your case, when you click on YouTube, do you see "plugin container for firefox" task? You can end this task to see if it fix your problem.

FredMcD
FredMcD
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Chosen Solution

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

BillM
BillM
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czgu said

I have similar problem. In one website, when plugin container for firefox starts, firefox freeze without any error....As soon as "plugin container for firefox" gets load, FireFox freeze. I kill that task, FireFox backs to work.

I'm having the same problem with Scotsman.com and your suggestion worked. Programmers, take note!!

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.